{"id":1158,"date":"2020-04-27T15:33:05","date_gmt":"2020-04-27T13:33:05","guid":{"rendered":"https:\/\/www.keepcall.it\/?page_id=1158"},"modified":"2023-04-13T16:13:43","modified_gmt":"2023-04-13T14:13:43","slug":"keepshot-ottimizzare-la-gestione-delle-telefonate-con-dati-e-statistiche","status":"publish","type":"page","link":"https:\/\/keepcall.it\/?page_id=1158","title":{"rendered":"Approfondisci KeepShot"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<div class=\"alignfull wp-block-ugb-card ugb-card ugb-85edb48 ugb-card--v2 ugb-card--design-basic ugb-card--columns-1 ugb-main-block ugb--has-custom-content-width ugb-main-block--inner-center ugb--has-block-background\"><style>.ugb-85edb48 .ugb-card__item{border-radius:0px !important;background-color:#313131 !important}.ugb-85edb48 .ugb-card__item:before{background-color:#313131 !important}.ugb-85edb48 .ugb-card__item1 .ugb-card__image{background-image:url(https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/metriche_keepshot2-1024x535.png)}.ugb-85edb48 .ugb-card__title{font-family:\"Poppins\",Sans-serif !important;font-size:38px !important;font-weight:500 !important;color:#ffffff !important;text-align:center !important}.ugb-85edb48 .ugb-card__description{font-family:\"Poppins\",Sans-serif !important;color:#ffffff !important;text-align:center !important}.ugb-85edb48.ugb-card{background-color:#eeeeee;background-attachment:fixed}.ugb-85edb48.ugb-card > .ugb-inner-block{max-width:700px !important}.ugb-85edb48.ugb-card:before{background-color:#eeeeee}@media screen and (min-width:768px){.ugb-85edb48.ugb-card{padding-top:130px !important;padding-bottom:130px !important}}<\/style><div class=\"ugb-inner-block ugb-inner-block--center\"><div class=\"ugb-block-content\"><div class=\"ugb-card__item ugb-card__item1\"><div class=\"ugb-card__image\"><\/div><div class=\"ugb-card__content\"><h4 class=\"ugb-card__title\">COME FUNZIONA KEEPSHOT<\/h4><p class=\"ugb-card__description\">KeepShot \u00e8 un sistema che grazie al collegamento al centralino della struttura di un piccolo server (denominato Q.Manager) tiene sotto controllo il traffico entrante, analizzando i parametri descritti nell\u2019articolo a fianco e inviando al server della Theles (oltre alla telefonate che sarebbero perse) una serie di dati che vengono elaborati, in tempo reale, e creando dei report sulle variabili che compongono il traffico entrante. Questo di solito, per avere una validit\u00e0 statistica, viene applicato per un mese (un tempo che consente di fare, ad esempio, il confronto sugli andamenti tra gli stessi giorni nelle diverse settimane).<\/p><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"alignfull wp-block-ugb-container ugb-container ugb-container--width-small ugb-9175c30 ugb-container--v2 ugb-container--design-basic ugb-main-block ugb-main-block--inner-center ugb--has-block-background\"><style>.ugb-9175c30-wrapper.ugb-container__wrapper{border-radius:50px !important;background-color:#eeeeee !important;background-image:url(https:\/\/www.keepcall.it\/wp-content\/uploads\/2020\/05\/tips-migliorare_min.jpg);background-position:center right}.ugb-9175c30-wrapper.ugb-container__wrapper:before{background-color:#eeeeee !important;opacity:0}.ugb-9175c30-content-wrapper > h1,.ugb-9175c30-content-wrapper > h2,.ugb-9175c30-content-wrapper > h3,.ugb-9175c30-content-wrapper > h4,.ugb-9175c30-content-wrapper > h5,.ugb-9175c30-content-wrapper > h6{color:#222222}.ugb-9175c30-content-wrapper > p,.ugb-9175c30-content-wrapper > ol li,.ugb-9175c30-content-wrapper > ul li{color:#222222}.ugb-9175c30 .ugb-inner-block{text-align:center}.ugb-9175c30.ugb-container{background-color:rgba(255,255,255,1)}<\/style><div class=\"ugb-inner-block ugb-inner-block--center\"><div class=\"ugb-block-content\"><div class=\"ugb-container__wrapper ugb-9175c30-wrapper ugb--shadow-7 ugb--has-background-overlay\"><div class=\"ugb-container__side\"><div class=\"ugb-container__content-wrapper ugb-9175c30-content-wrapper\">\n<h1 class=\"wp-block-heading\" id=\"quello-che-non-e-definito-non-puo-essere-controllato-quello-che-non-e-controllato-non-puo-essere-misurato-quello-che-non-puo-essere-misurato-non-puo-essere-migliorato\"><span style=\"color: #313131;\" class=\"ugb-highlight\">&#8220;<em>Quello che non \u00e8 definito non pu\u00f2 essere controllato. Quello che non \u00e8 controllato non pu\u00f2 essere misurato. Quello che non pu\u00f2 essere misurato non pu\u00f2 essere migliorato.<\/em>&#8220;<\/span><\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"alignfull wp-block-ugb-feature-grid ugb-feature-grid ugb-d2c3f91 ugb-feature-grid--v2 ugb-feature-grid--columns-3 ugb-feature-grid--design-basic ugb-main-block ugb-main-block--inner-wide ugb--has-block-background\"><style>.ugb-d2c3f91 .ugb-feature-grid__item{border-radius:0px !important}.ugb-d2c3f91 .ugb-img,.ugb-d2c3f91 .ugb-feature-grid__image{margin-left:0 !important;margin-right:auto !important}.ugb-d2c3f91 .ugb-feature-grid__title{font-family:\"Poppins\",Sans-serif !important;font-size:34px !important;font-weight:500 !important;letter-spacing:0.7px !important;line-height:1.2em !important;text-align:left;margin-bottom:12px !important}.ugb-d2c3f91 .ugb-feature-grid__description{text-align:left;margin-bottom:40px !important}.ugb-d2c3f91 .ugb-feature-grid__image{margin-bottom:35px !important}.ugb-d2c3f91 .ugb-inner-block{text-align:left}.ugb-d2c3f91.ugb-feature-grid{background-color:#eeeeee}.ugb-d2c3f91.ugb-feature-grid:before{background-color:#eeeeee}.ugb-d2c3f91 .ugb-block-title{font-weight:500 !important;text-align:left;margin-bottom:4px !important}.ugb-d2c3f91 .ugb-block-description{text-align:left;margin-bottom:50px !important}<\/style><div class=\"ugb-inner-block ugb-inner-block--wide\"><div class=\"ugb-block-content\"><div class=\"ugb-feature-grid__item ugb-feature-grid__item1 ugb--shadow-5\"><div class=\"ugb-feature-grid__image\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"308\" class=\"ugb-img wp-image-1167 lazyload\" data-src=\"https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/tranquilli_keepshot-e1588067501158.jpg\" alt=\"Dati e statistiche per ottimizzare la gestione delle telefonate\" title=\"\" data-srcset=\"https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/tranquilli_keepshot-e1588067501158.jpg 500w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/tranquilli_keepshot-e1588067501158-300x185.jpg 300w\" data-sizes=\"(max-width: 500px) 100vw, 500px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 500px; --smush-placeholder-aspect-ratio: 500\/308;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"308\" class=\"ugb-img wp-image-1167\" src=\"https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/tranquilli_keepshot-e1588067501158.jpg\" alt=\"Dati e statistiche per ottimizzare la gestione delle telefonate\" title=\"\" srcset=\"https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/tranquilli_keepshot-e1588067501158.jpg 500w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/tranquilli_keepshot-e1588067501158-300x185.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/noscript><\/div><div class=\"ugb-feature-grid__content\"><h5 class=\"ugb-feature-grid__title\">TRANQUILLI PERCHE&#8217; CONOSCETE LA VOSTRA SITUAZIONE<\/h5><p class=\"ugb-feature-grid__description\">La tranquillit\u00e0 deriva dal non essere pi\u00f9 nell\u2019incertezza, dal non sapere quante siano effettivamente le telefonate perse e capire quali misure adottare per risolvere il problema. La scelta delle soluzioni pi\u00f9 idonee non pu\u00f2 prescindere dalla precisa conoscenza dei problemi. KeepShot vi pone esattamente in tale posizione. Cos\u00ec potrete scegliere i migliori servizi di gestione del traffico telefonico entrante. Ogni decisione che migliora questa gestione non pu\u00f2 prescindere da una preventiva e dettagliata conoscenza della situazione reale. I dati prodotti da KeepShot aiutano a capire dove e come intervenire per massimizzare l\u2019efficienza del desk telefonico.<\/p><\/div><\/div><div class=\"ugb-feature-grid__item ugb-feature-grid__item2 ugb--shadow-5\"><div class=\"ugb-feature-grid__image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"640\" class=\"ugb-img wp-image-1159 lazyload\" data-src=\"https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/metriche_keepshot-1024x640.jpg\" alt=\"Dati e statistiche per ottimizzare la gestione delle telefonate\" title=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/640;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"640\" class=\"ugb-img wp-image-1159\" src=\"https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/metriche_keepshot-1024x640.jpg\" alt=\"Dati e statistiche per ottimizzare la gestione delle telefonate\" title=\"\"\/><\/noscript><\/div><div class=\"ugb-feature-grid__content\"><h5 class=\"ugb-feature-grid__title\"> MA QUANTE INFORMAZIONI RIESCE A FORNIRE &#8220;KEEPSHOT&#8221;? <\/h5><p class=\"ugb-feature-grid__description\"> Le informazioni sul traffico entrante sono molteplici e spesso si condizionano l\u2019un l\u2019altra. E\u2019 un sistema complesso che riesce a fotografare l\u2019aspetto quantitativo del flusso di chiamate e qualitativo delle sue specifiche pi\u00f9 diverse: dal funzionamento tecnico del desk telefonico alle performance delle risorse umane impiegate nel servizio. Possibili anche customizzazioni su richiesta del cliente, quali, ad esempio, incroci tra il numero chiamante ed il CRM aziendale <\/p><\/div><\/div><div class=\"ugb-feature-grid__item ugb-feature-grid__item3 ugb--shadow-5\"><div class=\"ugb-feature-grid__image\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"400\" class=\"ugb-img wp-image-1224 lazyload\" data-src=\"https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/prodotti-keepcall-one.jpg\" alt=\"Dati e statistiche per ottimizzare la gestione delle telefonate\" title=\"\" data-srcset=\"https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/prodotti-keepcall-one.jpg 720w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/prodotti-keepcall-one-300x167.jpg 300w\" data-sizes=\"(max-width: 720px) 100vw, 720px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 720px; --smush-placeholder-aspect-ratio: 720\/400;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"400\" class=\"ugb-img wp-image-1224\" src=\"https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/prodotti-keepcall-one.jpg\" alt=\"Dati e statistiche per ottimizzare la gestione delle telefonate\" title=\"\" srcset=\"https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/prodotti-keepcall-one.jpg 720w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/prodotti-keepcall-one-300x167.jpg 300w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/><\/noscript><\/div><div class=\"ugb-feature-grid__content\"><h5 class=\"ugb-feature-grid__title\"> UNA BUONA OCCASIONE PER UTILIZZARE MEGLIO IL DESK TELEFONICO <\/h5><p class=\"ugb-feature-grid__description\"> Approfittare di uno strumento sofisticato e analitico come KeepShot non solo \u00e8 l\u2019occasione per sapere finalmente quante telefonate si perdono, ma pu\u00f2 essere anche il primo passo verso la soluzione del problema. Infatti KeepShot \u00e8 una costola di KeepCall, il sistema avanzato per la gestione del traffico entrante, che assicura, grazie ad una piattaforma distribuita, la possibilit\u00e0 di recuperare tutte le telefonate che altrimenti andrebbero perse, monitorando tutto il processo delle telefonate e delle risposte <\/p><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"alignfull wp-block-ugb-feature ugb-feature ugb-f4ea9a6 ugb-feature--v2 ugb-feature--design-basic ugb-feature--invert ugb-main-block ugb-main-block--inner-full ugb--has-block-background\"><style>.ugb-f4ea9a6 .ugb-feature__item{border-radius:0px !important;background-color:#fcb900 !important}.ugb-f4ea9a6 .ugb-feature__item:before{background-color:#fcb900 !important}.ugb-f4ea9a6 .ugb-feature__title{font-weight:500 !important}.ugb-f4ea9a6 .ugb-feature__description{margin-bottom:55px !important}.ugb-f4ea9a6.ugb-feature{background-attachment:fixed}@media screen and (min-width:768px){.ugb-f4ea9a6 .ugb-feature__item{grid-template-columns:0.92fr 1.08fr !important}.ugb-f4ea9a6 .ugb-img{width:300px;height:auto !important}.ugb-f4ea9a6.ugb-feature{padding-top:130px !important;padding-bottom:130px !important}}<\/style><div class=\"ugb-inner-block ugb-inner-block--full\"><div class=\"ugb-block-content\"><div class=\"ugb-feature__item ugb--shadow-5\"><div class=\"ugb-feature__content\"><h2 class=\"ugb-feature__title\">PIANIFICARE LE PROPRIE RISORSE SU DATI CERTI <\/h2><p class=\"ugb-feature__description\"> Quella del personale addetto che risponde alle telefonate \u00e8 una fase importante nel business dell\u2019azienda. Proprio il buon funzionamento di questo primo contatto con il cliente pu\u00f2 determinare un buon o meno buono andamento del lavoro, impiegando in modo ottimale le risorse. L\u2019efficienza del desk telefonico significa calibrare investimenti, riuscire a non perdere prenotazioni, recuperare consistenti fette di fatturato. E si raggiunge, s\u00ec, con un\u2019allocazione diversa delle risorse, ma soprattutto tramite servizi pi\u00f9 avanzati nella gestione delle chiamate entranti. <\/p><\/div><div class=\"ugb-feature__image-side\"><img decoding=\"async\" class=\"ugb-feature__image ugb-img wp-image-1183 ugb-image--shape-stretch lazyload\" data-src=\"https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/planning_keepshot-300x244.png\" alt=\"Dati e statistiche per ottimizzare la gestione delle telefonate\" title=\"\" height=\"244\" data-srcset=\"https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/planning_keepshot-300x244.png 300w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/planning_keepshot-1024x834.png 1024w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/planning_keepshot-768x625.png 768w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/planning_keepshot-1536x1251.png 1536w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/planning_keepshot.png 1922w\" data-sizes=\"(max-width: 300px) 100vw, 300px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/244;\" \/><noscript><img decoding=\"async\" class=\"ugb-feature__image ugb-img wp-image-1183 ugb-image--shape-stretch\" src=\"https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/planning_keepshot-300x244.png\" alt=\"Dati e statistiche per ottimizzare la gestione delle telefonate\" title=\"\" height=\"244\" srcset=\"https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/planning_keepshot-300x244.png 300w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/planning_keepshot-1024x834.png 1024w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/planning_keepshot-768x625.png 768w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/planning_keepshot-1536x1251.png 1536w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/planning_keepshot.png 1922w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/noscript><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kioken-rowlayout alignfull bust-out-none\"><div id=\"kt-layout-id_967592-f8\" class=\"kio-row-layout-inner kt-row-has-bg js-parallax has-background-image bg-no-repeat bg-top-left bg-cover kt-layout-id_967592-f8 lazyload\" style=\"background-image:inherit\" data-jarax-speed=\"0.7\" data-jarax-startpos=\"0 0\" data-bg-image=\"url(https:\/\/www.keepcall.it\/wp-content\/uploads\/2020\/04\/operatore_ok_keepshot.jpg)\"><div class=\"kio-row-layout-overlay kt-row-overlay-normal\"><\/div><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-row-valign-middle kio-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\">\n<div class=\"wp-block-kioken-column inner-column-1 kioken-column_a490e1-d2 has-custom-font\" style=\"font-family:Roboto\"><div class=\"kt-inside-inner-col align-self-left\" style=\"background-blend-mode:normal\"><div>\n<h2 class=\"has-text-align-left has-custom-size has-custom-font has-custom-lineheight wp-block-heading\" id=\"scopri-finalmente-quanto-puo-essere-efficiente-il-tuo-desk-telefonico\" style=\"line-height:1;font-family:Poppins;font-size:48px\">SCOPRI FINALMENTE QUANTO PUO&#8217; ESSERE EFFICIENTE IL TUO DESK TELEFONICO<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Dati e statistiche per ottimizzare la gestione delle telefonate<\/strong><\/h3>\n\n\n\n<p class=\"has-text-align-left has-custom-size has-custom-weight mt-0\" style=\"font-weight:300;font-size:18px\"> Uno dei motivi per cui vengono perse le telefonate da parte dei desk telefonici di aziende, istituzioni, enti \u00e8 la scarsa o nessuna conoscenza del proprio traffico telefonico entrante, delle sue caratteristiche e soprattutto del suo andamento. La consapevolezza di perdere telefonate non \u00e8 cos\u00ec diffusa, anzi\u2026. E nella maggior parte dei casi c\u2019\u00e8 una sottovalutazione del fenomeno. Questo comporta l\u2019esigenza, prima di progettare qualsiasi soluzione, di conoscere davvero i dati e i vari indicatori che caratterizzano il traffico telefonico entrante, in particolare nei casi in cui le chiamate hanno un rilievo di natura economica (prenotazioni, acquisti, etc.).Solo dopo avere avuto una chiara idea del fenomeno ed una sua visione completa si pu\u00f2 decidere quale soluzione adottare. KeepShot \u00e8 il servizio che viene incontro a questa specifica esigenza. <\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kioken-rowlayout alignwide bust-out-none\"><div id=\"kt-layout-id_f90bc0-e6\" class=\"kio-row-layout-inner kt-row-has-bg kt-layout-id_f90bc0-e6\" style=\"background-color:#ffffff\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-row-valign-middle kio-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\">\n<div class=\"wp-block-kioken-column inner-column-1 kioken-column_4709fa-27 has-custom-font\" style=\"font-family:Roboto\"><div class=\"kt-inside-inner-col\" style=\"background-blend-mode:normal\"><div>\n<div class=\"wp-block-kioken-rowlayout alignnone bust-out-none\"><div id=\"kt-layout-id_795d7e-25\" class=\"kio-row-layout-inner  kt-layout-id_795d7e-25\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-row-valign-top kio-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\">\n<div class=\"wp-block-kioken-column inner-column-1 kioken-column_0b5f18-18\"><div class=\"kt-inside-inner-col align-self-left\" style=\"background-blend-mode:normal\"><div>\n<h2 class=\"has-text-align-left has-text-color has-custom-font wp-block-heading\" id=\"quali-sono-i-dati-e-gli-indicatori-che-vi-puo-fornire-keepshot\" style=\"font-family:Poppins;color:#111111\">QUALI SONO I DATI E GLI INDICATORI CHE VI PUO\u2019 FORNIRE KEEPSHOT?<\/h2>\n\n\n\n<h3 class=\"has-text-align-left has-text-color has-custom-font wp-block-heading\" id=\"quali-sono-i-dati-e-gli-indicatori-che-vi-puo-fornire-keepshot\" style=\"font-family:Poppins;color:#111111\">Dati e statistiche per ottimizzare la gestione delle telefonate <\/h3>\n\n\n\n<p class=\"has-custom-font\" style=\"font-family:Poppins\">Certo, il primo passo \u00e8 quello di sapere quante telefonate si perdono. Ma le caratteristiche di KeepShot permettono di scendere molto nel dettaglio. Qual \u00e8 il tempo medio di attesa del chiamante messo in coda ? Quanto \u00e8 il tempo medio di risposta dell\u2019operatore? Quanto dura la chiamata? Oppure, se il chiamante viene messo in attesa, quanto tempo ci rimane, prima di abbandonare ? Quanti clienti richiamano e per quante volte, prima di ricevere la risposta o, in mancanza di questa, abbandonano definitivamente per rivolgersi, magari, ad una struttura concorrente ?<\/p>\n\n\n\n<p class=\"has-custom-font\" style=\"font-family:Poppins\">E questi dati possono essere di carattere generale o per singolo operatore, cos\u00ec che&nbsp;possa essere valutata anche l\u2019efficienza delle diverse risorse impegnate a rispondere.&nbsp;Altro dato importante \u00e8 come si distribuisce il flusso delle telefonate nell\u2019arco della giornata, della settimana o del mese. L\u2019andamento \u00e8 solitamente irregolare, ma si possono individuare delle linee di tendenza e delle ciclicit\u00e0, e calibrare le risorse e gli orari di lavoro in base ai dati storici ottenuti da KeepShot. Insomma la gestione ottimale, quale che siano le soluzioni adottate, non pu\u00f2 prescindere da un\u2019analisi dettagliata e costante di tutte le variabili che governano il traffico delle telefonate entranti.<br><\/p>\n\n\n\n<p><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kioken-rowlayout alignnone bust-out-none\"><div id=\"kt-layout-id_5afedb-80\" class=\"kio-row-layout-inner  kt-layout-id_5afedb-80\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-gutter-default kt-row-valign-top kio-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\">\n<div class=\"wp-block-kioken-column inner-column-1 kioken-column_d8f883-ff has-custom-font has-custom-weight\" style=\"font-family:Poppins;font-weight:900\"><div class=\"kt-inside-inner-col\" style=\"background-blend-mode:normal\"><div>\n<div class=\"wp-block-kioken-imagebox aligncenter text-align-left has-custom-w has-custom-h has-transition has-box-shadow shadow-hide-onhover kt-imagebox__cf5b7c-bd has-custom-size\" data-tilt-max=\"15\" style=\"text-align:left;border-radius:10px;max-width:579px;max-height:250px;font-size:20px;color:#cf2e2e;background-color:#313131\"><div class=\"overflow-hidden box-wrap\" style=\"border-radius:10px\"><div class=\"wp-block-kioken-imagebox__inner pos-abs-zeropos kt_flex_justifystart\"><div class=\"the-content\"><h4 class=\"wp-block-kioken-imagebox__heading\" style=\"font-size:24px;line-height:1.4\"><strong><a href=\"https:\/\/www.keepcall.it\/wp-content\/uploads\/2020\/04\/grafici_keepshot.jpg\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Picchi di chiamate  Suddivisione orarie  Chiamate abbandonate, Qualit\u00e0 del servizio (opens in a new tab)\">Picchi di chiamate  Suddivisione orarie  Chiamate abbandonate, <span style=\"color: #313131;\" class=\"ugb-highlight\">Qualit\u00e0 del servizio<\/span><\/a><\/strong><\/h4><\/div><\/div><div class=\"overflow-hidden imgwrap\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"1425\" data-src=\"https:\/\/www.keepcall.it\/wp-content\/uploads\/2020\/04\/grafici_keepshot.jpg\" class=\"wp-image-1199 wp-block-kioken-imagebox__img lazyload\" style=\"--smush-placeholder-width: 1600px; --smush-placeholder-aspect-ratio: 1600\/1425;height:250px;object-position:54.867256637168005% 41.176470588235%\" data-srcset=\"https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/grafici_keepshot.jpg 1600w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/grafici_keepshot-300x267.jpg 300w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/grafici_keepshot-1024x912.jpg 1024w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/grafici_keepshot-768x684.jpg 768w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/grafici_keepshot-1536x1368.jpg 1536w\" data-sizes=\"(max-width: 1600px) 100vw, 1600px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"1425\" src=\"https:\/\/www.keepcall.it\/wp-content\/uploads\/2020\/04\/grafici_keepshot.jpg\" class=\"wp-image-1199 wp-block-kioken-imagebox__img\" style=\"height:250px;object-position:54.867256637168005% 41.176470588235%\" srcset=\"https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/grafici_keepshot.jpg 1600w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/grafici_keepshot-300x267.jpg 300w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/grafici_keepshot-1024x912.jpg 1024w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/grafici_keepshot-768x684.jpg 768w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/grafici_keepshot-1536x1368.jpg 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/noscript><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kioken-column inner-column-2 kioken-column_a31165-88\"><div class=\"kt-inside-inner-col\" style=\"background-blend-mode:normal\"><div>\n<div class=\"wp-block-kioken-imagebox aligncenter text-align-left has-custom-h has-transition has-box-shadow shadow-hide-onhover kt-imagebox__058c3c-8f has-custom-size has-custom-font has-custom-weight\" data-tilt-max=\"15\" style=\"text-align:left;height:250px;font-family:Poppins;font-weight:bold;font-size:20px;color:#cf2e2e;background-color:#ffffff\"><div class=\"overflow-hidden box-wrap\"><div class=\"wp-block-kioken-imagebox__inner pos-abs-zeropos kt_flex_justifystart\"><div class=\"the-content\"><h4 class=\"wp-block-kioken-imagebox__heading\" style=\"font-size:24px;line-height:1.4\"><a href=\"https:\/\/www.keepcall.it\/wp-content\/uploads\/2020\/04\/tabella_keepshot.jpg\"><strong>Medie della durata e  statistiche su tutte le telefonate Inbound.  Efficienza Operator<\/strong>i <strong>e molto altro<\/strong><\/a><\/h4><\/div><\/div><div class=\"overflow-hidden imgwrap\"><img loading=\"lazy\" decoding=\"async\" width=\"1090\" height=\"493\" data-src=\"https:\/\/www.keepcall.it\/wp-content\/uploads\/2020\/04\/tabella_keepshot.jpg\" class=\"wp-image-1193 wp-block-kioken-imagebox__img lazyload\" style=\"--smush-placeholder-width: 1090px; --smush-placeholder-aspect-ratio: 1090\/493;height:250px;object-position:59.83331298828125% 100%\" data-srcset=\"https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/tabella_keepshot.jpg 1090w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/tabella_keepshot-300x136.jpg 300w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/tabella_keepshot-1024x463.jpg 1024w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/tabella_keepshot-768x347.jpg 768w\" data-sizes=\"(max-width: 1090px) 100vw, 1090px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1090\" height=\"493\" src=\"https:\/\/www.keepcall.it\/wp-content\/uploads\/2020\/04\/tabella_keepshot.jpg\" class=\"wp-image-1193 wp-block-kioken-imagebox__img\" style=\"height:250px;object-position:59.83331298828125% 100%\" srcset=\"https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/tabella_keepshot.jpg 1090w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/tabella_keepshot-300x136.jpg 300w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/tabella_keepshot-1024x463.jpg 1024w, https:\/\/keepcall.it\/wp-content\/uploads\/2020\/04\/tabella_keepshot-768x347.jpg 768w\" sizes=\"(max-width: 1090px) 100vw, 1090px\" \/><\/noscript><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-text-align-center has-custom-font wp-block-heading\" id=\"vuoi-saperne-di-piu-di-keepshot\" style=\"font-family:Poppins\">Vuoi saperne di pi\u00f9 di KeepShot?<\/h2>\n\n\n\n<div class=\"wp-block-button aligncenter has-custom-size has-custom-font has-custom-lineheight\" style=\"line-height:1.4;font-family:Poppins;font-size:26px\"><a class=\"wp-block-button__link has-background has-light-green-cyan-background-color\" href=\"https:\/\/www.keepcall.it\/?page_id=1118\">Contattaci senza impegno<\/a><\/div>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n<div class=\"pvc_clear\"><\/div><p id=\"pvc_stats_1158\" class=\"pvc_stats all  \" data-element-id=\"1158\" style=\"\"><i class=\"pvc-stats-icon large\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.0\" viewBox=\"0 0 502 315\" preserveAspectRatio=\"xMidYMid meet\"><g transform=\"translate(0,332) scale(0.1,-0.1)\" fill=\"\" stroke=\"none\"><path d=\"M2394 3279 l-29 -30 -3 -207 c-2 -182 0 -211 15 -242 39 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c-40 -58 -105 -190 -130 -263 -110 -324 -59 -707 132 -981 25 -35 42 -64 37 -64 -19 0 -241 119 -326 174 -188 122 -406 314 -532 468 l-58 71 108 103 c185 178 428 349 672 473 66 33 121 60 123 61 2 0 -10 -19 -26 -42z\"\/><path d=\"M2375 1950 c-198 -44 -350 -190 -395 -379 -18 -76 -8 -221 19 -290 114 -284 457 -406 731 -260 98 52 188 154 231 260 27 69 37 214 19 290 -38 163 -166 304 -326 360 -67 23 -215 33 -279 19z\"\/><\/g><\/svg><\/i> <img loading=\"lazy\" decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" data-src=\"https:\/\/keepcall.it\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=0 src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" style=\"--smush-placeholder-width: 16px; --smush-placeholder-aspect-ratio: 16\/16;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" src=\"https:\/\/keepcall.it\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=0 \/><\/noscript><\/p><div class=\"pvc_clear\"><\/div>","protected":false},"excerpt":{"rendered":"<p>COME FUNZIONA KEEPSHOT KeepShot \u00e8 un sistema che grazie al collegamento al centralino della struttura di un piccolo server (denominato Q.Manager) tiene sotto controllo il traffico entrante, analizzando i parametri descritti nell\u2019articolo a fianco e inviando al server della Theles<\/p>\n<div class=\"pvc_clear\"><\/div>\n<p id=\"pvc_stats_1158\" class=\"pvc_stats all  \" data-element-id=\"1158\" style=\"\"><i class=\"pvc-stats-icon large\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.0\" viewBox=\"0 0 502 315\" preserveAspectRatio=\"xMidYMid meet\"><g transform=\"translate(0,332) scale(0.1,-0.1)\" fill=\"\" stroke=\"none\"><path d=\"M2394 3279 l-29 -30 -3 -207 c-2 -182 0 -211 15 -242 39 -76 157 -76 196 0 15 31 17 60 15 243 l-3 209 -33 29 c-26 23 -41 29 -80 29 -41 0 -53 -5 -78 -31z\"\/><path d=\"M3085 3251 c-45 -19 -58 -50 -96 -229 -47 -217 -49 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class=\"pvc_clear\"><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","kk_blocks_editor_width":"","_kiokenblocks_attr":"Poppins,Roboto,Poppins","_kiokenblocks_dimensions":"","footnotes":""},"class_list":["post-1158","page","type-page","status-publish","hentry"],"featured_image_urls":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","featured-blog-large":"","featured-blog-medium":"","featured":"","featured-blog-medium-small":""},"post_excerpt_stackable":"<p>COME FUNZIONA KEEPSHOTKeepShot \u00e8 un sistema che grazie al collegamento al centralino della struttura di un piccolo server (denominato Q.Manager) tiene sotto controllo il traffico entrante, analizzando i parametri descritti nell\u2019articolo a fianco e inviando al server della Theles (oltre alla telefonate che sarebbero perse) una serie di dati che vengono elaborati, in tempo reale, e creando dei report sulle variabili che compongono il traffico entrante. Questo di solito, per avere una validit\u00e0 statistica, viene applicato per un mese (un tempo che consente di fare, ad esempio, il confronto sugli andamenti tra gli stessi giorni nelle diverse settimane). &#8220;Quello che&hellip;<\/p>\n<div class=\"pvc_clear\"><\/div>\n<p id=\"pvc_stats_1158\" class=\"pvc_stats all  \" data-element-id=\"1158\" style=\"\"><i class=\"pvc-stats-icon large\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.0\" viewBox=\"0 0 502 315\" preserveAspectRatio=\"xMidYMid meet\"><g transform=\"translate(0,332) scale(0.1,-0.1)\" fill=\"\" stroke=\"none\"><path d=\"M2394 3279 l-29 -30 -3 -207 c-2 -182 0 -211 15 -242 39 -76 157 -76 196 0 15 31 17 60 15 243 l-3 209 -33 29 c-26 23 -41 29 -80 29 -41 0 -53 -5 -78 -31z\"\/><path d=\"M3085 3251 c-45 -19 -58 -50 -96 -229 -47 -217 -49 -260 -13 -295 52 -53 146 -42 177 20 16 31 87 366 87 410 0 70 -86 122 -155 94z\"\/><path d=\"M1751 3234 c-13 -9 -29 -31 -37 -50 -12 -29 -10 -49 21 -204 19 -94 39 -189 45 -210 14 -50 54 -80 110 -80 34 0 48 6 76 34 21 21 34 44 34 59 0 14 -18 113 -40 219 -37 178 -43 195 -70 221 -36 32 -101 37 -139 11z\"\/><path d=\"M1163 3073 c-36 -7 -73 -59 -73 -102 0 -56 133 -378 171 -413 34 -32 83 -37 129 -13 70 36 67 87 -16 290 -86 209 -89 214 -129 231 -35 14 -42 15 -82 7z\"\/><path d=\"M3689 3066 c-15 -9 -33 -30 -42 -48 -48 -103 -147 -355 -147 -375 0 -98 131 -148 192 -74 13 15 57 108 97 206 80 196 84 226 37 273 -30 30 -99 39 -137 18z\"\/><path d=\"M583 2784 c-38 -19 -67 -74 -58 -113 9 -42 211 -354 242 -373 16 -10 45 -18 66 -18 51 0 107 52 107 100 0 39 -1 41 -124 234 -80 126 -108 162 -133 173 -41 17 -61 16 -100 -3z\"\/><path d=\"M4250 2784 c-14 -9 -74 -91 -133 -183 -95 -150 -107 -173 -107 -213 0 -55 33 -94 87 -104 67 -13 90 8 211 198 130 202 137 225 78 284 -27 27 -42 34 -72 34 -22 0 -50 -8 -64 -16z\"\/><path d=\"M2275 2693 c-553 -48 -1095 -270 -1585 -649 -135 -104 -459 -423 -483 -476 -23 -49 -22 -139 2 -186 73 -142 361 -457 571 -626 285 -228 642 -407 990 -497 242 -63 336 -73 660 -74 310 0 370 5 595 52 535 111 1045 392 1455 803 122 121 250 273 275 326 19 41 19 137 0 174 -41 79 -309 363 -465 492 -447 370 -946 591 -1479 653 -113 14 -422 18 -536 8z m395 -428 c171 -34 330 -124 456 -258 112 -119 167 -219 211 -378 27 -96 24 -300 -5 -401 -72 -255 -236 -447 -474 -557 -132 -62 -201 -76 -368 -76 -167 0 -236 14 -368 76 -213 98 -373 271 -451 485 -162 444 86 934 547 1084 153 49 292 57 452 25z m909 -232 c222 -123 408 -262 593 -441 76 -74 138 -139 138 -144 0 -16 -233 -242 -330 -319 -155 -123 -309 -223 -461 -299 l-81 -41 32 46 c18 26 49 83 70 128 143 306 141 649 -6 957 -25 52 -61 116 -79 142 l-34 47 45 -20 c26 -10 76 -36 113 -56z m-2057 25 c-40 -58 -105 -190 -130 -263 -110 -324 -59 -707 132 -981 25 -35 42 -64 37 -64 -19 0 -241 119 -326 174 -188 122 -406 314 -532 468 l-58 71 108 103 c185 178 428 349 672 473 66 33 121 60 123 61 2 0 -10 -19 -26 -42z\"\/><path d=\"M2375 1950 c-198 -44 -350 -190 -395 -379 -18 -76 -8 -221 19 -290 114 -284 457 -406 731 -260 98 52 188 154 231 260 27 69 37 214 19 290 -38 163 -166 304 -326 360 -67 23 -215 33 -279 19z\"\/><\/g><\/svg><\/i> <img loading=\"lazy\" decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" src=\"https:\/\/keepcall.it\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=0 \/><\/p>\n<div class=\"pvc_clear\"><\/div>\n","category_list":"","author_info":{"name":"admin","url":"https:\/\/keepcall.it\/?author=1"},"comments_num":"0 commenti","featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","featured-blog-large":"","featured-blog-medium":"","featured":"","featured-blog-medium-small":""},"post_excerpt_stackable_v2":"<p>COME FUNZIONA KEEPSHOTKeepShot \u00e8 un sistema che grazie al collegamento al centralino della struttura di un piccolo server (denominato Q.Manager) tiene sotto controllo il traffico entrante, analizzando i parametri descritti nell\u2019articolo a fianco e inviando al server della Theles (oltre alla telefonate che sarebbero perse) una serie di dati che vengono elaborati, in tempo reale, e creando dei report sulle variabili che compongono il traffico entrante. 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